Terms & Conditions

1. Provider and Scope

These General Booking Terms and Conditions apply to bookings of short-term and serviced apartments of the Luxrem Apartments brand via luxrem.de, by email, telephone or through connected booking channels, unless differing terms are agreed in individual cases.

Operator: ADS.NRW SWISS, sole proprietorship (Einzelfirma) under Swiss law, owner Siran Klaus Paramajeyakumar, Brüggstrasse 119, 2503 Biel/Bienne, Switzerland
Contact: Booking@luxrem.de
Phone Germany: +49 2118 1995950
Phone Switzerland: +41 79 933 38 40

Locations:

• Luxrem Apartments 1–3, Theodor-Körner-Straße 29, 42853 Remscheid, Germany.
• Luxrem Apartments 4–6, Brüggstr. 119, 2503 Biel/Bienne, Switzerland.

2. Subject Matter of the Contract

The subject matter of the contract is the temporary provision of a booked apartment for accommodation purposes, together with the ancillary services expressly specified in the booking offer. The provision is not for permanent residential use.

Sub-letting, transfer to third parties or use for purposes other than those agreed is only permitted with the prior consent of the operator.

3. Formation of Contract

The presentation of apartments on luxrem.de does not yet constitute a legally binding offer, but an invitation to submit a booking enquiry or to make a booking.

The contract is formed when the operator confirms the booking or the guest completes a binding booking in the online booking process and receives a booking confirmation.

For bookings via Booking.com, Airbnb or other platforms, the booking conditions agreed on those platforms may apply additionally or with priority.

4. Prices, Currencies and Taxes

The prices displayed or agreed at the time of booking apply. Prices for German apartments are generally quoted in EUR, prices for Swiss apartments generally in CHF, unless otherwise stated.

Prices include the applicable statutory taxes and levies, to the extent these must be disclosed. Depending on the location and booking, additional charges such as tourist taxes, guest taxes, final cleaning, supplementary services or fees may apply, if disclosed in the booking process or offer.

The operator, ADS.NRW SWISS, is a Swiss sole proprietorship not registered for VAT and is therefore not liable for VAT (no UID/VAT number). No German VAT identification number exists. Local levies, tourist taxes, guest taxes and cleaning or additional costs, where applicable, are disclosed separately in the booking process or offer.

5. Payment

Payments are made according to the payment methods specified in the booking process or offer. Online payments are processed via Stripe Hosted Checkout.

Cash payments are only possible if expressly confirmed. A receipt may be issued for cash payments.

6. Security Deposit

The operator may require a reasonable security deposit, if this is indicated in the booking process or offer.

Where a deposit is charged, its amount, currency, payment method, due date and refund period are communicated in the booking process or offer.
The deposit may in particular be used for damages, missing keys, special cleaning, breaches of contract or outstanding claims. Retention will only occur to the justified amount. Further claims remain reserved.

7. Cancellation and No-Show

The cancellation terms disclosed at the time of booking apply, as communicated in the booking process, the booking confirmation or a separate offer. Amounts already paid will be refunded to the original payment method after deduction of any cancellation charges disclosed there.

The guest retains the right to demonstrate that no loss or a substantially lesser loss was incurred. The operator reserves the right to prove a higher loss, to the extent legally permissible.

8. Rebooking

Rebookings are only possible subject to availability and confirmation by the operator. Price changes, minimum stays or amended conditions may apply.

9. Check-in and Check-out

Check-in and check-out times are communicated in the booking process or in the booking confirmation.

Different times are only possible with prior confirmation. Late check-out may incur additional charges, in particular where cleaning, subsequent occupancy or operational procedures are affected.

10. Self-Check-in, Keys and Access Data

Where self-check-in is offered, the guest will receive the necessary information prior to arrival following payment and any identity/booking verification. Keys, access codes and access data must be kept confidential and must not be passed on to unauthorised third parties.

In the event of loss of keys, transponders or access means, the guest may be charged for the necessary replacement, blocking or exchange costs, to the extent the guest is responsible for the loss.

11. Occupancy and Use

The apartment may only be occupied by the number of persons confirmed in the booking. Additional overnight guests require the prior consent of the operator and may incur additional charges.

The guest undertakes to treat the apartment, inventory, communal areas and neighbourhood with consideration and to comply with the house rules. The house rules form part of the contract.

12. Pets, Smoking, Quiet Hours

Pets are only permitted on request and after express confirmation. Smoking is prohibited in the apartments, unless expressly stated otherwise. Quiet hours and further conduct rules are set out in the house rules.

13. Damages and Guest Liability

The guest is liable under statutory provisions for damages caused negligently by themselves, fellow travellers or visitors. Damages must be reported immediately.

The operator may charge additional cleaning costs or replacement costs if the apartment is returned in a soiled, damaged or incomplete condition beyond contractual use.

14. Operator Liability

The operator is liable under statutory provisions. For items brought in, valuables, vehicles or personal belongings, statutory liability rules and any mandatory provisions of the applicable location law apply.

Liability for slight negligence is, to the extent legally permissible, limited to foreseeable, contract-typical losses. Liability for losses arising from injury to life, body or health, and for intent, gross negligence and mandatory statutory liability, remains unaffected.

15. Withdrawal/Termination by the Operator

The operator may withdraw from the contract or terminate the stay if there is a legitimate reason, in particular:

• false or misleading information provided at the time of booking,
• non-payment,
• significant breach of the house rules,
• overcrowding or unauthorised transfer,
• disturbance of other guests or neighbours,
• use for unlawful purposes,
• force majeure or the apartment becoming unusable through no fault of the operator.

Amounts already paid will in such case be settled in accordance with statutory provisions and taking into account services already rendered.

16. Governing Law and Jurisdiction

For bookings of apartments in Germany, German law applies, unless mandatory consumer protection provisions of another state take precedence.

For bookings of apartments in Switzerland, Swiss law applies, unless mandatory consumer protection provisions of another state take precedence.

To the extent legally permissible, and unless mandatory consumer protection provisions require otherwise, the place of jurisdiction is the operator's registered seat: ADS.NRW SWISS, Brüggstrasse 119, 2503 Biel/Bienne (Canton of Berne), Switzerland.

17. Final Provisions

Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the applicable statutory rules.

Source Basis

Sources and review notes: see README.md.